“Saikolojia ya Mteja” is a book written by Joel Nanauka in Swahili and focuses on customer psychology.
In simple terms, the book aims to help readers understand the mindset of customers and how to approach them in a way that builds positive relationships and leads to increased sales.
The book covers various topics, including understanding the needs and wants of customers, effective communication strategies, and how to handle difficult customers.
It provides practical tips and techniques that can be applied in real-life situations to improve customer satisfaction and loyalty.
Overall, “Saikolojia ya Mteja” is a valuable resource for anyone looking to improve their customer service skills and build stronger relationships with their customers. Check the PDF below